Lugg is an on-demand moving service that connects users with movers and a truck to help transport items quickly and efficiently. The platform simplifies the process of moving furniture, appliances, and other large items, offering users the ability to book a truck and movers at their convenience. To maintain its competitive edge and scale rapidly across multiple cities, Lugg required a low code solution to streamline operations, integrate with local movers, and offer a seamless booking experience for users.
Lugg faced several key challenges as it expanded its on-demand moving service to new markets
Lugg needed a scalable platform that could be deployed quickly in new cities without requiring extensive redevelopment. The platform had to be customizable to adapt to local regulations, pricing models, and availability of movers, ensuring a consistent user experience across regions.
The platform needed a sophisticated system to match users with available trucks and movers in real-time. This system had to factor in location, availability, and vehicle size to ensure that users were matched with the right resources for their move.
To improve customer satisfaction, Lugg needed a feature that allowed users to track their movers in real-time and communicate with them throughout the moving process. This required seamless integration of geolocation data, messaging, and notifications within the platform.
As Lugg expanded to new regions, the company required a cost-effective solution to roll out new features and adapt to market needs without the long timelines and high costs associated with traditional development.
Amplework Software implemented a low code development approach that allowed Lugg to rapidly scale, deploy customized features, and enhance user experience with minimal development overhead.
Using a low code platform, we developed a scalable solution that allowed Lugg to quickly expand into new cities. The platform was easily customizable, allowing Lugg to adapt to local pricing, mover availability, and regulatory requirements without the need for time-consuming redevelopment.
We built an efficient booking engine that used low code automation to match users with available trucks and movers in real-time. The system factored in location, availability, and vehicle capacity, ensuring users were matched with the most suitable resources for their move. The low code approach allowed for quick adjustments to the matching algorithm as Lugg expanded into new markets.
To enhance the user experience, we integrated real-time geolocation and communication features into the platform. Users could track the location of their movers, receive updates on arrival times, and communicate directly with the moving team through in-app messaging. These features were implemented using pre-built low code components, enabling faster deployment.
By leveraging low code development tools, we were able to reduce the cost and time associated with building new features. This allowed Lugg to iterate quickly, testing new ideas and implementing changes faster than with traditional development methods. The platform’s modular architecture made it easy to add new functionality without disrupting existing services.
We worked closely with Lugg’s team to understand their expansion goals, operational needs, and customer expectations. Based on these requirements, we selected a low code platform that offered pre-built components for booking systems, geolocation tracking, and real-time communication.
We developed a real-time booking engine that matched users with available trucks and movers based on location, availability, and job size. This system was built using low code automation tools, enabling quick adjustments and scalability as Lugg expanded into new markets.
Using low code geolocation and messaging components, we integrated real-time tracking and communication features into the platform. These features allowed users to track their movers, receive updates on arrival times, and communicate with the moving team directly through the app.
The platform was customized for each new city, adapting to local pricing models, regulations, and mover availability. The low code platform allowed for rapid deployment in new markets, ensuring a consistent user experience while meeting the unique requirements of each region.
We conducted extensive testing to ensure that the platform’s real-time features, booking system, and communication tools worked seamlessly. The low code platform enabled us to iterate quickly, optimizing performance and user experience based on feedback.
The low code solution provided by Amplework Software allowed Lugg to scale rapidly, offer a seamless booking experience, and enhance its operational efficiency across multiple cities
Faster Market Entry
By leveraging low code development, Lugg was able to enter new markets 60% faster compared to traditional development methods. The platform’s modular design allowed for quick customization and deployment in new regions.
The real-time tracking and communication features improved the overall user experience, leading to a 30% increase in customer satisfaction. Users appreciated the ability to track their movers and communicate directly through the app.
Increase in User Satisfaction
The low code development approach reduced overall development costs by 40%, allowing Lugg to reinvest savings into marketing and operational expansion.
Cost Savings
The real-time booking engine improved the efficiency of matching users with available movers, reducing wait times and ensuring that users received the appropriate resources for their move.
Improved Booking Efficiency
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